Our quality policy
The satisfaction of our customers is the centerpoint of our quality policy
The centerpoint of our quality policy is the high-level service of our customer, flexible
satisfaction of their requests, utmost compliance with their quality expectations and at the end
of the day, winning their satisfaction.
With the standard of our services we want to match the requirements of our Hungarian clients
as well as international expectations – and those of the European Union in the first place –;
this includes the most state-of-the-art technical conditions and the compliance of the texts in
terms of language, professional content and format.
We want to ensure the fulfillment of these requirements with the establishment and roll-out
of an efficient and all-encompassing quality management system, comprising the annual
definition of the quality targets, control of their attainment, development and continuous
monitoring of a three-tier translation control system, elaboration of the work processes,
regular control of their implementation and customer satisfaction measuring to enable us to
continuously improve our services.
The satisfaction of our customers ensures for our company the possibility of stable and
continuous growth and the acquisition of new customers, partners.
By keeping ongoing contact with our old and potential partners we must make sure to learn
about their new requirements promptly and to give the fullest, most comprehensive offer to
them and present the advantageous parameters of our services.
In an effort to ensure full and continuous compliance with the requirements of our quality
assurance system, we make special point of selecting our cooperating partners and
subcontractors and of giving them regular training.
We are striving for long-term cooperation resting on mutual advantages with our
subcontractors and suppliers in order to reach our quality targets. We expect them to ensure
that the services, products delivered by them comply with our standards and with the
requirements of our clients.
The efficient operation of the quality management system enables continuous development,
and the seamless satisfaction of the requirements of the market and the customers.
Budapest, 30 September 2004
Görögné Gáll Zsuzsa